DOA Policy

In the unlikely occurrence of receiving livestock that is Dead upon arrival (referred to as DOA or "dead on arrival"), it is necessary to submit clear, unobstructed photos of the item taken inside and outside of its packaging within 24 hours of delivery. To qualify for a credit, it is essential to accept the initial delivery attempt. In the event that the product(s) is confirmed as DOA, you will be issued a store credit applicable to your next order. Please ensure that you finalize your DOA request by sending request and pictures to coralsnmore@gmail.com.  In the subject line please put DOA.  If your request is approved you will receive store credit towards another item.